IMPORTANT UPDATE FROM FEDEX RELATED TO COVID-19
"We have suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice."
Shipping is Monday through Friday.
Delivery is Tuesday, Wednesday, Thursday, Friday & Saturday.
We ship to all 50 states.
We do not ship to P.O. Boxes, APO's or to FPO's.
We do not ship for Sunday or Monday delivery.
There are no returns, modifications, or cancellations allowed on any order once it has shipped.
When your box arrives, open it and check the storage and opening instructions inside:
Open the styro cooler:
Take out your bag of oysters and rinse them off (keep them in the bag) with cold water:
Open the bag and enjoy!
Orders we receive by 7:00 am Pacific Time are shipped the same day.
|Pacific Time||Mountain Time||Central Time||Eastern Time|
Why we use Gel Packs and/or Dry Ice
Live and fresh items ship best with gel packs.
Frozen products may ship with dry ice.
If your order includes both fresh and frozen products it will ship with gel packs only.
We offer these shipping options:
FedEx Home Delivery - $25 Flat Rate - for any amount of product
Available for Washington, Oregon,
Idaho, Nevada, Utah.
Saturday delivery available at no extra charge.
FedEx Home Delivery does not offer a money back guarantee of shipping cost and/or product loss in case of late delivery.
Arrival by: 4:30 PM to business addresses and 8:00 PM residences.
Saturday delivery is available for delivery by 1:00 PM.
Saturday delivery is $25.00 extra.
FedEx Standard Overnight
Arrival by: 8:00 PM - most locations
No Saturday delivery.
FedEx Priority Overnight
Arrival by: 12:00 PM - most locations
Saturday delivery is $25.00 extra..
FedEx may deliver orders earlier than their original schedule, (example 2Day order arrives Overnight).
RESPONSIBILITY TO PROVIDE THE CORRECT ORDER AND SHIPPING ADDRESS
willapa-oysters.com is not responsible for incorrect orders or orders that are shipped to the incorrect address due to customer data entry error.
Before you complete your order, please be sure all order information is correct and that you have provided the correct and complete shipping address.
LATE DELIVERY - PACKAGE LOSS - EXTREME WEATHER CONDITIONS
willapa-oysters.com is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, or inaccurate shipping information. We do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
Please call customer service at (360)665-2525 for any questions.
We do not require a signature for delivery.
PROOF OF DELIVERY
Proof of delivery is the FedEx delivery confirmation of your package according to its tracking number.
We are not responsible for loss of packages which are stolen or otherwise removed from the correct delivery location by persons or other means other than the intended recipient.
We depend on the weather and the tides to harvest your Oysters, Clams, Crabs and Fish. If, due to weather and/or tide conditions, a specific type or size of Oyster, Clam or Fish is not available at time of shipping we may upgrade products and/or quantities to compensate.
SHIPPING TO ALASKA AND HAWAII
For shipping to Alaska and Hawaii, FedEx Priority Overnight is your best option.
For live shellfish (not shucked oysters, chowders or casseroles), the Hawaii Department of Agriculture requires
that you obtain a "permit letter of authorization" prior to import to Hawaii. This permit may take several days to process.
One time only authorization costs $20.00 and an annual unlimited authorization costs $100.
Permit application form is available online and can be downloaded at:
Permit letter form
Permits are issued by:
State of Hawaii -
Department of Agriculture
1849 Auiki Street
Honolulu, HI 96819-3100